Measurlink
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Services

To ensure our customers are successful with their SPC and Quality Management implementation using MeasurLink software, Mitutoyo America Corporation has designed a proven methodology of implementing the system.

Standard Processes

Mitutoyo has also designed several fee-based services around our standard implementation practices to help our customers. All services are flexibly catered to meet our customers’ specific needs and are reasonably priced. Mitutoyo America Corporation will make the recommendation and the customers can choose the services based on their situation.

Needs Assessment

System Setup & Integration

End User Training

Regular System Maintenance

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If you have installation problems with any product, please contact us as soon as possible.
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Additional Services Provided for MeasurLink Software

Consultation

The purpose of the consultation service is to help our customer implement our software in the most effective and efficient way. With the proper knowledge and strategy, our customer can see their return of their investment at a much faster pace. We truly believe the success of the customer is our success. Therefore we can cover the many different phases of implementation. Depending on the nature and scale of the engagement, a project manager may be assigned to ensure a successful implementation.

Program Customization

Mitutoyo America Corporation provides customization service to all MeasurLink customers with a reasonable fee. The customization request will be evaluated based on feasibility and the nature of the request. All customization work will be developed with the same kind of quality and attention as the regular software. We will also make our best effort to try to incorporate the customization into all future releases of our software products to minimize our customers’ cost.

Training

Training is the key for any successful SPC implementation. Mitutoyo America Corporation is very proud of its distinguished training services. We have the best people in the industry conducting the training classes. We can cover all aspects of using our software correctly in your organization. All training sessions will be tailored to fit the specific customer’s environment and needs. Training can be conducted in the customer’s facility or a Mitutoyo facility. The length of the training varies normally from half a day to two days depending on the nature of the training. The training cost is based on the size of the class and the depth of coverage.

Maintenance

The purpose of the maintenance contract is to help the customer to maintain a flawless SPC and Quality Management system. Several services can be included in the maintenance contract:

  • Regular maintenance services This service provides regular on-site visits from Mitutoyo to ensure the effective operation of MeasurLink software at the customers’ locations.
  • Free software maintenance upgrade This will be provided when a maintenance contract is purchased.
  • Free software version upgrade This can be included in the contract if the customers selects to purchase this option.